Case Study
Sewa Hospital, Lucknow
Sewa Hospital embarked on an ambitious project to overhaul its existing hospital management systems with the primary goal of significantly enhancing both patient care and operational efficiency. Recognizing the critical need for a more integrated and seamless approach, the hospital sought a comprehensive and scalable digital solution that could effectively streamline various administrative and clinical processes. This included the automation of appointment scheduling to reduce wait times and improve patient satisfaction, the digitization of patient records to ensure quick and easy access to medical histories, the modernization of billing systems to facilitate accurate and timely financial transactions, and the implementation of advanced reporting tools to provide insightful data analytics for better decision-making. By adopting such a robust digital infrastructure, Sewa Hospital aimed to not only improve the overall patient experience but also to optimize its internal operations, thereby setting a new standard for healthcare delivery in the region
Challenges:
Outdated manual systems prone to errors.
Long waiting times affected patient satisfaction.
Compliance with healthcare standards and data security.
Need for a scalable solution for future growth.
Solutions by Unicode Systems:
Unified HMS: Integrated all departments into one platform, improving coordination.
Automated Workflows: Streamlined processes like registration and billing, reducing errors.
Patient Portal: Enabled online appointments and access to medical records, improving patient experience.
Data Security: Ensured HIPAA compliance and secure data handling.
Scalability: Designed to support future hospital growth.
Results:
Increased efficiency and reduced administrative tasks.
Improved patient satisfaction through faster services.
Better data management with real-time access.
Enhanced security and compliance.
A future-ready system for hospital expansion.
Conclusion
Sewa Hospital’s collaboration with Unicode Systems transformed its operations, enhancing patient care, efficiency, and security, ensuring long-term growth and leadership in healthcare.